Hospitality

In a world where the customer is King, you've got to get it right first time

The world of hospitality can at times be a fast moving, pressurised industry where every second counts. After all, customer service is paramount and providing a seamless experience can often mean the difference between profit and loss.

Because of this, technology is becoming more and more vital to hospitality operators, as it helps improve performance, service, security and ultimately profitability.

RMSynergy Hospitality is a high quality solution built on the power of Microsoft Dynamics Retail Management. It enables businesses to spend time productively, making money instead of worrying about technology.

 

 

Easy to Build, Easy to Use

With 73 customisable, programmable touch screen buttons, the RMSynergy Hospitality POS Module makes it easy for any business to build a simple to use Hospitality Style POS screen for use in their retail or hospitality business. Many businesses today offer a wide variety of products and services; retail establishments with a small cafe or deli, restaurants or coffee shops with retail merchandise, and, of course, retailers who just want to have super fast checkout for their customers. The Hospitality / Custom POS Module provides an excellent solution for these requirements.

 

Easy, Flexible Screen Setup

Building the custom POS screen in the Hospitality Module is very easy, simply use the drag and drop tools to layout the screen, and assign the button functions. Button choices include: Group (stationary button representing a set of SubGroup buttons), SubGroup (only appear when the "parent" Group button is touched), Fixed Item (permanent/always on the screen for very common items), Dynamic Item (only appear when a "parent" button is touched; Group or SubGroup). Add photos or text to help identify button actions.

 

Active Questions & Modifiers

A very common requirement in Hospitality is the need to modify an ordered item to meet the customers taste; if a Coffee is ordered, the customer may want cream, or a flavour, or some other "change" to the basic item. In the Hospitality / Custom POS module there is the ability to setup a series of questions with their appropriate answers relating to each item, or item group. For instance, when a customer orders coffee, the system asks the following series of questions: Add Cream? (YES/NO), Add Sweetener? (Sugar, Sweetener, None), Add Flavour? (Hazelnut, Vanilla, Cinnamon, None). Based on the answers to each question, the "order ticket" will be printed with the proper modifiers, as well as any additional price associated with the modifier is added to the receipt. This can be applied across hundreds of items. There is no limit to the number of question series that can be built.

(Fixed Question Selection)

 

(Fixed Questions)

 

Quick Service or Table Service

RMSynergy Hospitality / Custom POS Module was built to fulfil the need of businesses who offer Quick Service - customer places order, pays for order, and receives order at the counter, or Table Service - customer places order at the table or bar, receives order all at once or in a series (e.g. drinks, appetiser, main meal, dessert), then before leaving, pays for order at the table, or any combination of these requirements. Making it easy for cashiers to take and fulfil orders is key, and the Hospitality / Custom POS Module makes it as simple as touch and go.

 

(Recall Transactions from Hold)

 

(Split/Merge Bills)

In addition to the standard functionality features such as Kitchen printing enables drinks orders to be printed directly onto the drinks printer, fish orders printed on the printer next to the fish chef and meat orders to be printed next to the meat chef etc. All of the above can be modified and include comments such as 'Serve with Main' etc.

The cashier quick swap in Hospitality / Custom POS is more advanced than the standard Dynamics RMS hold functionality. This feature enables other cashiers to take control of the till whilst the original cashier fulfils a customer drinks order for example. Instead of writing to the held transaction database simply swiping the card brings the customer order back on screen to complete.

 

Copyright © 2004 - 2008 RMS. All rights reserved.

Terms | Privacy | Contact